By making a booking with Barking Bath, you agree to our standard Terms & Conditions as set out below: 

Bookings, Payments and Cancellations 

Bookings 

At the time of booking, you may amend your original booking once only (up to 24 hours before the original booked date) to a different date (subject to availability). To secure your appointment, you will be asked to pay a £15 non refundable deposit which must be paid by BACS transfer.  Client form and deposit must be completed within 7 days of booking the appointment. If not completed the system will automatically cancel the appointment. 

If Barking Bath accepts a request to change the services booked, the original price and completion times in the booking will be adjusted by Barking Bath as appropriate, and the changes notified to the customer. Barking Bath may decline to carry out any requested changes due to time availability or other reasons that prohibit the smooth running of Barking Bath business. 

 * No fee is applied for rescheduled appointments respecting the condition stated above. 

Cancellation 

You may cancel your original booking up to 24 hours before the original date booked. 

Less than this will result in the deposit of £15 being kept covering our losses. A no show to the appointment will result in a one-off charge of the original full groom value. This will need to be paid in full within 28 days before securing the next appointment. If you are not home within your given time slot and is unavailable for more than 20 minutes. A 'Sorry We Missed You' form will be posted through the letter box and this will be classed as a no show.  

Payments 

There may be occasions where additional grooming is required beyond what was initially quoted and could not reasonably be identified or foreseen at the time of booking. We will endeavour to contact you immediately when we are made aware of this, but any additional costs shall be your responsibility, and Barking Bath shall not be liable for these. 

Please pay the balance due by cash or by BACS transfer. Payment must be made when collecting your dog from the mobile salon (BACS or cash). We will confirm receipt before releasing your dog to you. 

Time Keeping 

We work by appointment only. If you are late by more than 20 minutes (without notice) your appointment will be cancelled. Most grooms will take between 1hr 30mins to 3hr or more depending on the size of the dog and coat condition. If you think you will be late, please call Barking Bath in advance to advise. 

 Please plan to be within your house 5 mins before for your appointment time slot. We do not have facilities to separate more than 1 dog being treated by the groomer. We give you an 1 hour time slot for arrival due to factors, we cannot control such as traffic etc.  

 The groomer will meet you at the mobile salon to take your dog and will call or text you around 5 minutes before the groom has finished to notify you to collect your dog from the mobile salon. 

Groom Duration 

Times for commencement and completion of any grooming service given by Barking Bath are given in good faith, however, unless specifically guaranteed, Barking Bath will not be liable for any delay in commencement or completion of a grooming service. 

 Where appropriate, Barking Bath will notify the customer of any delays at the earliest opportunity. 

Your Pet’s Health & Welfare 

By attending the appointment, you the owner, confirm that your dog is fit and healthy. 

 Grooming of sick and/or elderly dogs is entirely at owner’s risk. We do not take responsibility if your dog develops an allergic reaction to any grooming products. Please let us know of anything in advance, if known, or please notify us of ANY irritations caused afterward. There are changes we can make for future grooms to minimise these factors. 

Pregnancy  

Please advise Barking Bath if your dog is pregnant as we are unable to complete any of our services apart from nail trim due to this condition. Pregnant girls will need to wait until puppies are fully weaned which is roughly 7 weeks after birth. If your dog is found to be pregnant or recently given birth upon arrival, service will be refused and the deposit will be kept to cover our losses.  

Groomer Safety 

We are at liberty to muzzle your dog if they present a danger to us. Any dog that portrays any aggressive behaviour will not be accepted for grooming. Please notify us beforehand if your dog has any aggressive tendencies or behavioural issues and we can advise further. The owner understands that they will be held liable for all injuries caused by their dog. 

Grooming Accidents 

Accidents do occur, this comes with working with tools that are very sharp on a moving object such as a dog. Every precaution will be taken to prevent injuries from occurring, however, if this does happen and your dog needs to be taken to a vet, we are not liable for costs incurred.  

Neglected & Matted Coats 

We will not accept liability for any conditions arising following the clipping of a matted dog. Examples, are not limited to, irritation, redness, and nicks from the blades. Conditions can already be present beneath the knots and matts that are not visible until the matts have been removed. We will always be honest and advise if we feel a vet should examine your dog. 

 Having matted hair or tight knots removed from your dog may make them feel strange for a few days after being clipped, so be aware they may cause injuries to themselves via scratching.  

Ear Plucking 

We will only pluck the hairs from the opening to the ears if the owner has requested this and if the dog is a regular visitor to our salon for grooming. We can advise the owner how to pluck the hair away, alternatively a vet will be able to do this for you.  

Fleas & Ticks 

There will be an extra charge of £20 on top of the grooming price. This will cover the products required to sterilise the mobile salon and prevent cross contamination to other dogs.  Appointments for the rest of the day will be cancelled to allow time to deep clean the van. We apologies in advance for the inconvenience if this does occur. 

 If this occurs, you are also advised to treat the dog once returned home, products are readily available from retailers or vets.  

 It is the owner responsibility to remove any flea collars before the groom. At Barking Bath, we will not complete any services apart from nail trim with a flea collar worn. This also includes collars such as seresto and other similar products due to the risk of exposure from insecticides and health and safety of the dog. If collars can’t be removed, we may offer to cut the collar off to complete the service or unfortunately refuse to complete the service. If the dog is refused service, the deposit will be kept to cover our losses.  

Anal Glands 

We do perform external anal gland expression of the para-anal sacs per rectum. We will only perform anal glands expression, If the owner has requested this and if the dog is a regular visitor to our salon for grooming. If anal glands are suspected to be impacted please seek treatment from your vet for this, we are not liable for costs incurred.  

Guarantee 

Due to the nature of our work, we do not offer or imply any sort of guarantee or warranty. We are happy to offer advice on how to care for your dog following a groom, but Barking Bath cannot be held responsible for your actions, or any subsequent issues caused directly or indirectly by yourself.  

Groom Feedback 

If you are dissatisfied with any aspect of your dog’s groom, please let us know within 24 hours after your groom. Corrections can only be made to the groom within 48 hours after you have notified us.  

 If there is an issue, we do request you discuss with us first to give us the chance to explain or rectify the issue should it need readdressing. 

 We welcome feedback, and this can be done via the Barking Bath Google Business Page or Facebook Business page. 

Slander 

Under the Defamation Act 2013, Barking Bath will not accept or tolerate any slander, malicious falsehood or defamation via social media outlets relating to a groom due to coat that have been poorly maintained or miscommunication.  

 If there is an issue, we do request you discuss with us first to give us the chance to explain or rectify the issue should it need readdressing. 

Photo Permission for Website & Social Media Use 

In accepting to have your Dog(s) groomed, you agree to allow Barking Bath to copyright, publish and use photos of your dog(s) in print and electronic formats such as publications, videos, and social media (including Barking Bath website, Facebook and Instagram). You understand these photos may be published in any of these social media without restriction. You understand that you will not receive payment or any other compensation for the use of photos published. 

Photo Markings 

All Photos will include a watermark notice in the “Brand” of Barking Bath. 

Ownership of Photos 

The dog owner agrees subject to the rights and licenses granted herein. Barking Bath is, and will remain, the sole and exclusive owner of all rights, titles, and interests, throughout the world, of all photos and any copies of photos. 

Restrictions on Use 

Barking Bath will not use photos for any of the following purposes: 

(A). No Unlawful Use. Barking Bath will not use photos in any unlawful manner, such as pornography or defamation. 

(B). No Use in Trademark or Logo. Barking Bath will not use photos in any trademark, design, logo or other marks. 

(C). No Products for Resale. Barking Bath will not use photos in any goods or products where the photos are the primary value. 

(D). Barking Bath reserves the right of which photos to publish in the public part of the site, it will depend on the characteristics or limitations of the photo. 

Digital Content & Social Media 

All content and photography contained within this website and Barking Bath social media, unless otherwise credited, is the property of Barking Bath, and may not be used, copied, modified or republished without the written permission from us. 

 Any links to Third Party websites or social media are provided for information purposes only. We do not review, endorse or guarantee information contained within them. 

 If you would like to link to this website, you may do so providing you do not represent any false information or misrepresent your relationship with Barking Bath. 

Force Majeure 

Barking Bath will not have any liability to the customer if prevented from performing the contract on account of force majeure, which includes but is not limited to, weather conditions, war, terrorism, strikes or difficulty in obtaining materials and labour. 

 In any of these circumstances, Barking Bath reserves the right to cancel or suspend any services. 

Law & Disputes 

The contract between Barking Bath and the customer is governed by English law. 

 Any dispute which cannot be settled amicably will be referred to mediation at the request of either party. 

 Any dispute that is not settled will be resolved in the English courts. 

Limitations of Liability 

Except for any remedies that cannot be excluded or limited by law, Barking Bath, will not be liable under this agreement to the other party, any affiliate or another third person for any indirect, incidental, consequential, special, reliance, or punitive damages or lost or imputed profits, lost data or cost of procurement of substitute goods or services. 

Data Protection Act 2018

We take your privacy seriously and will only use the information you supply to administer your account with us. At Barking Bath, we do require some personal information such as, your name, address and contact information. This will be stored in line with the Data Protection Act 2018 and is to ensure we can provide the best possible service to you and to ensure we can contact you in case of an emergency. Contact maybe made by phone, text, email or post to send reminders for appointments. By agreeing to these terms and conditions, you give permission for Barking Bath, to collect, use and handle your personal data in accordance with GDPR Guidelines.  

Covid 19 

In line with current Government guidelines on Covid 19, Barking Bath request you notify us of anyone tested positive and are self-isolating within the house. Your groom will be postponed and rearrange for another date after self-isolation has finished to keep our staff safe. All staff will have the relevant PPE to protect themselves and others. No members of the public are permitted within the mobile salon, unless stated otherwise. All these measures are to ensure Barking Bath are adhering to Covid procedures. As Government guidelines changes, we will update all our customers of our new measures by text or social media.   

Parking 

A legal parking space is needed to complete the groom. Where parking is restricted, a permit must be given for our duration. If no space or permit is available, Barking Bath are within their right to cancel the appointment and keep the deposit of £15 to cover our loses.  
 

May 2022